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TERMS AND CONDITIONS

By accessing this site ( www.southexplorer.com ), you agree that its use will be subject to the conditions set forth in this Legal Statement and all applicable laws. If you do not agree and accept, without limitation or qualification, these terms, please leave the site. 

Future passengers and users of the SOUTH EXPLORER TRAVEL AND ADVENTURES services should read carefully, and accept all the conditions of this document. These General Terms and Conditions of Contract are applicable to all our programs, each destination in particular has separate annexes, due to the individual characteristics of its location, geography, fauna, political situation, etc. 

This site and all its content, including, among others, all texts, graphics, logos, button icons, images, software and the presentation contained in this document, belong to SOUTH EXPLORER TRAVEL AND ADVENTURES . The design and design of this site (the appearance of the site) is the exclusive property of SOUTH EXPLORER TRAVEL AND ADVENTURES and may not be used, copied, distributed or displayed in any way. All trademarks, logos or service marks, whether registered or unregistered, are the property of SOUTH EXPLORER TRAVEL AND ADVENTURES . This site may contain proprietary notices and copyright information, the terms of which must be observed and followed.

SOUTH EXPLORER TRAVEL AND ADVENTURES grants you a limited license to make personal use of the site. Unless otherwise indicated, you are not granted any right or license by implication, impediment or otherwise, to use, reproduce, transmit, execute, publish, license, modify, rewrite, create derivative works, transfer or sell any of the contents or information contained in this site, which includes, among others, any intellectual property of SOUTH EXPLORER TRAVEL AND ADVENTURES . 

Your limited use license does not include, without limitation: 

  •  Any resale or commercial use of the site or its content; 
  •  the collection and use of any list of products or descriptions;
  • make derivative use of the site and its contents; and, use of any data mining, robots or similar methods of data collection and extraction.
You may not use, frame or use framing techniques to include any registered trademark, SOUTH EXPLORER TRAVEL AND ADVENTURES logo or other proprietary information (including images found on this Site, the content of any text or the design / design of any page or form included in a page) without the express written consent of SOUTH EXPLORER TRAVEL AND ADVENTURES. In addition, you may not use any meta tag or any other “hidden text” that uses any name, trademark or product name of SOUTH EXPLORER TRAVEL AND ADVENTURES without the express written consent of SOUTH EXPLORER TRAVEL AND ADVENTURES.
You cannot use images on this site without first seeking the express permission of SOUTH EXPLORER TRAVEL AND ADVENTURES to obtain high resolution formats. To request permission to use the intellectual property of SOUTH EXPLORER TRAVEL AND ADVENTURES , send your request in writing to our Marketing Director at info@Southexplorer.com . SOUTH EXPLORER TRAVEL AND ADVENTURES reserves the right to refuse any request for permission for any reason.

Any unauthorized use of this site will terminate the limited license and / or the rights granted in this document. Unauthorized use of the intellectual property of SOUTH EXPLORER TRAVEL AND ADVENTURES may violate applicable laws, including copyright laws, trademark laws (including commercial image) and communications regulations and statutes. All offenders will be prosecuted to the fullest extent of the law, including the search for criminal proceedings when justified. 


Changes and accuracy of information 

 The information may be modified or updated without notice. SOUTH EXPLORER TRAVEL AND ADVENTURES may also make improvements and / or changes in the products and / or programs described in this information at any time without prior notice.

SOUTH EXPLORER TRAVEL AND ADVENTURES assumes no responsibility with respect to the accuracy of the information provided by this site and the use of such information is the responsibility of the recipient. The information on this site may contain technical inaccuracies or typographical errors and may not be complete. Please note that such errors, inaccuracies or omissions may be related to the price of the items available to view on this site. SOUTH EXPLORER TRAVEL AND ADVENTURES reserves the right to cancel or refuse to accept any order placed for any reason. Prices and availability are subject to change without notice. SOUTH EXPLORER TRAVEL AND ADVENTURES apologizes for any inconvenience.


Colors 

SOUTH EXPLORER TRAVEL AND ADVENTURES has made every effort to ensure that the colors of the images on its Site, including those of items for sale, are represented as accurately as possible. However, as monitors and other user equipment vary, SOUTH EXPLORER TRAVEL AND ADVENTURES cannot guarantee that the color display of your monitor is accurate. 


Global availability

The information that SOUTH EXPLORER TRAVEL AND ADVENTURES publishes on the World Wide Web may contain references or cross-references to SOUTH EXPLORER TRAVEL AND ADVENTURES products, programs and services that are not advertised or available in your country. Such references do not imply that SOUTH EXPLORER TRAVEL AND ADVENTURES intends to advertise such products, programs or services in your country. For more information on these items, contact SOUTH EXPLORER TRAVEL AND ADVENTURES .

The obligations of SOUTH EXPLORER TRAVEL AND ADVENTURES with respect to its products and services are governed solely by the agreements under which they are provided. The indications of the SOUTH EXPLORER TRAVEL AND ADVENTURES products and services shown on this site have the sole purpose of being representative. 


Exclusion of liability 

The use of the site and any of its contents or functions is at your own risk. Under no circumstances will SOUTH EXPLORER TRAVEL AND ADVENTURES or any of its subsidiaries, affiliates, officers, directors, agents, contractors, representatives, employees, successors or assigns, or any other party involved in the creation, production or delivery of this Site, be responsible before any party for any direct, indirect, punitive, incidental, special or other damage arising from any use of this site or content, or on any other hyperlinked website, including, but not limited to, any loss of benefits, commercial interruption, loss of programs or other data about your information or other management systems, even if we are expressly informed of the possibility of such damages. Because some states do not allow the limitation or exclusion of liability for indirect or incidental damages, the foregoing limitation may not apply to you. 


General

 This Legal Statement cannot be modified, except in writing. If any of these terms will be considered illegal, void or for any reason not enforceable, that provision will be separated from these terms and will not affect the validity and enforceability of the remaining provisions. 

The purchase of any of the travel services offered by SOUTH EXPLORER TRAVEL AND ADVENTURES (with its subsidiaries, affiliates, officers, directors, agents, contractors, representatives, employees, successors or assigns, referred to collectively as “ SOUTH EXPLORER TRAVEL AND ADVENTURES “) creates a contractual relationship between SOUTH EXPLORER TRAVEL AND ADVENTURES and You, the client / participant in the services or in the travel package and represents your acceptance of the terms and conditions of your travel package contained in this document ( the “General Terms and Conditions of Contract”). 

Please read the following information carefully. The hiring of any of our programs indicates the acceptance by the passenger or contractor of all the Terms and Conditions. They are available online at www.southexplorer.com or you can request a PDF copy for reservations made by phone, sign and return the recognition form sent to you by SOUTH EXPLORER TRAVEL AND ADVENTURES . For those who send the documentation through our Web forms, you must indicate your acceptance of the Terms and Conditions by checking the corresponding box when confirming the sending of online booking data.

SOUTH EXPLORER TRAVEL AND ADVENTURES is a company registered and authorized by the Ministry of Tourism of the Province of Río Negro, the Municipality of San Carlos de Bariloche and the National Parks Administration, thus having all the necessary and safe qualifications for the realization of the planned excursions and reserves the right to modify this document whenever it deems appropriate and without prior notice. 

You are advised to check on the SOUTH EXPLORER TRAVEL AND ADVENTURES website located at www.southexplorer.com for the last update date of the SOUTH EXPLORER TRAVEL AND ADVENTURES Terms and Conditions or write us to request the latest version before booking your program Travel. 

Rates and reservations (* request via e-mail). 

 All rates in our manuals and sales rates are expressed in US Dollars (U $ D), except those, duly marked, will be expressed in Argentine Pesos (AR $). The stipulated prices include planning, handling and operating charges, and are based on current rates. The VAT (value added tax) will NOT be included in the tariffs in its contractual value of 21%, 10.5%, or exempt unless they appear in its corresponding detail. They do not include perceptions and special taxes, which will be duly clarified in the quotes sent.

The rates expressed are subject to change without notice and to confirm at the time of booking. They must be made via e-mail to our Booking Center reservations info@southexplorer.com with the subject / subject : RESERVATION DEPOSIT corresponding to 40% of the total value of the trip or whatever is requested in the quotation made. 

The balance must be paid according to the terms specified in each program (consult your commercial advisor). Deposits and payments for pre-trip and post-trip options are specific to each program and will be explained and communicated at the time of booking and purchase.

We would be grateful if you send us a copy of the bank deposit voucher made, via e-mail to info@southexplorer.com We will confirm your reservations once we receive the RESERVATION DEPOSIT. The remaining balance until canceling 100% of the value of the trip must be paid before the deadline stipulated by our company in your travel contract before the scheduled arrival date for you or for the group. 

Rates do not include tickets to the National Parks or any other type of fee, entrance ticket, port or airport fees, etc. 


Delays in payments 

All late payments are subject to a fine of 5% interest per month, or 60% annually. SOUTH EXPLORER TRAVEL AND ADVENTURES reserves the right to cancel any reservation that is not paid within the deadlines specifically specified for each program / departure or to deny the start of the program or shipment if there are outstanding balances. 


Special requests 

 SOUTH EXPLORER TRAVEL AND ADVENTURES will always try to meet special requests, but does not guarantee things such as item models, sizes, type of equipment, special meals, etc. Please ensure that all special requests are communicated to your reservation agent at the time of the request. It is very important for us to know any special requirements in advance of the arrival of passengers (allergies, food requirements, other details, etc.). 


Optional Activities 

The prices indicated are based on the participation of the services indicated in the reservation confirmation and no refunds will be made for any part of the program in which it is decided not to participate. 


Children Participation

SOUTH EXPLORER TRAVEL AND ADVENTURES welcomes passengers under 16 on the date of the trip accompanied by their father, mother or legal guardian or with a waiver signed by the legal responsible before taking the services. Consult each particular program with your travel agent or reservations. 


Pre and Post Trips 

The travel and pre / post activities options organized by SOUTH EXPLORER TRAVEL AND ADVENTURES may not be refundable after booking, please check with your travel agent / reservations for the particular Terms and Conditions about the program you have booked. Cancellations received less than 90 days before departure are fully refundable (100%). 


Departures with a minimum of passengers

Those programs, packages or trips with a minimum of required passengers may be canceled up to 15 days before the scheduled departure date by SOUTH EXPLORER TRAVEL AND ADVENTURES . In the event that the trip is canceled due to not having reached the minimum number of passengers, 100% of the value received less the corresponding administrative expenses will be refunded.

In these cases, neither the passenger nor the contracting agency has anything to claim from SOUTH EXPLORER TRAVEL AND ADVENTURES , more than the exact amount of money they have paid to reserve the program, package or trip. The eventual cancellation of the trip for not having reached the minimum number of passengers does not imply any compensation for any reason to the passenger or the contracting agency / agent.


Copyright 

 All texts, photographs, and images present on our websites, social networks, catalogs and / or manuals are the property of SOUTH EXPLORER TRAVEL AND ADVENTURES , unless otherwise indicated, having been expressly assigned by its staff, suppliers or its passengers. 

All texts, photographs, and images present on our website, social networks, catalogs and / or manuals, are protected by copyright, trademark and other laws related to intellectual property rights. The use of the images present on our websites, social networks, catalogs and / or manuals is totally prohibited without the express written authorization of SOUTH EXPLORER TRAVEL AND ADVENTURES. 

Our website, or any of its parts, may not be reproduced, duplicated, copied, sold, or resold or exploited for any commercial purpose that is not expressly granted and in writing by SOUTH EXPLORER TRAVEL AND ADVENTURES.

The information published on our website may include inaccuracies or typographical errors. While all reasonable efforts are made to ensure the accuracy of the information on this website, SOUTH EXPLORER TRAVEL AND ADVENTURES is not responsible to the user for the accuracy of the information present. Medical Forms.

Medical forms will be sent to you via email link once the reservation deposit has been received. You should review and complete the forms and return them immediately. We recommend that questions related to your psychophysical aptitude be evaluated by a medical professional. SOUTH EXPLORER TRAVEL AND ADVENTURES cannot offer medical advice. Medical forms must be filled out in full, with honesty and precision, and reveal all medical history and information. In the event that your medical situation may change after the submission of medical forms, it is your responsibility to inform SOUTH EXPLORER TRAVEL AND ADVENTURES immediately. SOUTH EXPLORER TRAVEL AND ADVENTURES will review the information presented and reserves the right to request additional information, clarity in the information, or for documentation and contact details of your doctor. SOUTH EXPLORER TRAVEL AND ADVENTURES reserves the right to deny the incorporation to its programs of any person for reasonable medical reasons, jeopardize its integrity and that of the group. SOUTH EXPLORER TRAVEL AND ADVENTURES reserves the right to refuse the incorporation, without the right to reimbursement or resulting expenses, to any traveler who falsifies the requested information or does not comply with the prerequisites of travel, including the full prepayment of the services that are going to take, at your sole discretion, including, but not limited to only this. 


Itinerary 

The itineraries described are subject to change at the discretion of SOUTH EXPLORER TRAVEL AND ADVENTURES or the expedition leader. For all SOUTH EXPLORER TRAVEL AND ADVENTURES programs, you reserve the right to change the itinerary due to weather conditions, safety conditions, political conditions or other factors beyond your control, without consulting travelers. It is understood that such decisions will be made in the best interest of all participating travelers and in relation to the safety of the group. Travelers are not entitled to any refund or other considerations in the case of these itinerary changes. 

Nothing in this text, catalog, manuals, brochures, social networks or website is intended to mean the use of any design or equipment outside the company. The images that appear are a source of inspiration for travelers and do not necessarily represent the people they present, the flora or fauna photographed or those previously photographed. The traveler must be in possession, of his personal documentation, or of a valid passport and the visas that are requested, as well as the permits and certificates that are required for the duration of the services provided by SOUTH EXPLORER TRAVEL AND ADVENTURES and they must take the necessary measures such as vaccinations that are normally recommended by the countries for which they intend to travel. Information on these issues and the weather, clothing, luggage, equipment and similar items is given in good faith, but without responsibility by SOUTH EXPLORER TRAVEL AND ADVENTURES.


 Limitation of Liability 

Our services do not include for the passenger, medical insurance or complementary personal life insurance unless otherwise indicated in the particular contracting conditions of an itinerary. The company owns the personal accident and civil liability insurance required by the enabling entities according to the amounts stipulated by the type of service provision and the relevant policies are available to the contractors at our offices in San Carlos de Bariloche.

Specifically, in programs that are mainly developed in regions far away from large cities, where situations of high complexity cannot be addressed, any serious accident must be transferred to the nearest city by plane or helicopter, consequently, any Medical Insurance policy Complementary that you hire should include Sanitary Evacuation, consult with our advisors to guide them on the best options. These same specifications apply to mountain expeditions and continental or island trekking of high complexity. 

Each passenger is solely responsible for their actions and may not delegate any responsibility for accidents, damages, diseases, or physical deterioration, to any other person, company or entity.

Our company acts only as agents in matters related to travel and does not assume any obligation for any type of damage, death, loss, accident, or delay, to people or property, due to errors of hotels, carriers, restaurants, companies aerial, scientific bases, or someone outside our staff that provides any of the services included in the visits, either by strikes, weather conditions, force majeure, or by God's act. 

The cost for delays is not included, whether due to bad weather, bad road conditions, transportation delays, government intervention, illness, work strikes, equipment malfunction, force majeure or any other contingency of which our company, or its agents, can make reasonable forecast.

We recommend contracting a complementary and / or life medical insurance that also covers cancellation expenses, appropriate to the trip you are going to make. Please make sure you have all the necessary documents to travel. No refund or exchange will be made if customers are denied travel due to lack of appropriate documents. The company is not responsible for lost or stolen documents. 

SOUTH EXPLORER TRAVEL AND ADVENTURES advises all customers to book airline tickets / tickets that can move or contemplate extra days in case of contingencies, along with cancellation insurance and interruption insurance to help with the additional costs / fees of the change of airplaine. We advise this to all passengers who have flexible travel plans after contracted travel programs. SOUTH EXPLORER TRAVEL AND ADVENTURES is not responsible for charges for changes / cancellations due to weather or related to delays or any type of delays arising from force majeure.

We inform that SOUTH EXPLORER TRAVEL AND ADVENTURES can coordinate the acquisition of transportation, hotel accommodation and other services of several independent suppliers that are not subject to its control under agreements with travel companies authorized under law 18829 or that in the future the replace. Neither SOUTH EXPLORER TRAVEL AND ADVENTURES , its affiliates, owner, officers, agents, collaborators, employees, or any associated organization may be held liable for any act, omission, injury (including death), loss, expense, damage, deviation, delay , restriction or inconvenience caused or suffered by any person or their property, regardless of their origin.

In the event that medical problems arise, the tourist operation may have limited lack or access to medical care in remote locations or the suitability of medical care once it is provided may be insufficient or limited, whether during the trip, in a program, or in a vehicle of any kind, including boats, or on land, resulting in evacuation costs, use of aircraft or repatriation, the responsibility for payment of these services is exclusive to the traveler and that is why SOUTH EXPLORER TRAVEL AND ADVENTURES recommends the hiring of specific insurance by travelers to complement the basic policies that the company owns. By hiring one of our programs, the traveler accepts and agrees to the entire Travel Terms and Conditions proposed by SOUTH EXPLORER TRAVEL AND ADVENTURES. 


Payments and Modifications to the Travel Itinerary.

Means of payment accepted are: cash, transfer and / or bank deposit, credit / debit I through systems like Paypal , MercadoPago , Todopago or the like. Transfer and / or bank deposit charges are 4%, while credit card charges are 10% and up (see). There will be a cost of U $ D50 (fifty US dollars), for any change made once the reservation is confirmed and the first payment made. Rate or payment table: (These values ​​do not include bank charges that may be incurred).

Discounts and promotions 

SOUTH EXPLORER TRAVEL AND ADVENTURES has the right to limit, withdraw or change any and / or all discounts and promotions without prior notice and / or compensation.


Cancellation and Refund Policy

All cancellation notices must be made in writing or via e-mail to info@southexplorer.com to our Central Office in San Carlos de Bariloche - Argentina - at the number (+54 9) 294 4710 692.- 

At the time of notifying us that you must cancel your trip, depending on the chosen destination, the following expenses and / or penalties will apply - (These values ​​do not include administrative and / or bank expenses that may be incurred):

 Any trip in the Continent

  • More than 90 days before departure, 100% of the total cost of the program or its deposit is refunded.
  • Up to 60 days before departure of the trip - 40% of the total cost of the program.
  • Up to 45 days before departure of the trip - 60% of the total cost of the program.
  • Up to 30 days before departure of the trip - 100% of the total cost of the program.
No total or partial reimbursement will be granted for services not used in our programs (meals, excursions or other activity, etc.), for any reason beyond SOUTH EXPLORER TRAVEL AND ADVENTURES . In the same way, credits for unused services will not be granted. 

SOUTH EXPLORER TRAVEL AND ADVENTURES reserves the right to cancel any trip due to unforeseen circumstances with local suppliers, agents or others. In such case, a full refund of the payment made will be granted.

SOUTH EXPLORER TRAVEL AND ADVENTURES is not responsible for additional expenses incurred by the passenger to carry out the trip or program, (possible expenses for visas, equipment, medical expenses, etc.). 


Personal information 

 We will not ask you for information that does not have a purpose and we do not require information to be disclosed that is not absolutely necessary. We are the sole owners of the information obtained and it will not be sold or sold with third parties. 

Except as required by law, personal data of users will not be disclosed to third parties. Our staff may take photographs or film during one of our visits, for promotional purposes. If you prefer that your image not be used, please notify it before the trip leaves. Acceptance of a passenger's partition, behavior agreement and expulsion policies of an activity 

Every contractor / policyholder of a SOUTH EXPLORER TRAVEL AND ADVENTURES program is aware that THE COMPANY requires that the participants of their programs understand and assume the responsibility they take when joining a program of this . All passengers confirm with their hiring the acceptance of these General Conditions and must comply with all the terms and conditions of this Contract and all the “rules” and “regulations”, expressed by the representative of the company or guide in charge of the group. 

The non-obedience of the guidelines, the consumption of hallucinogenic or stimulant substances of any kind or the non-compliance by the passenger of the indications of the representative of the company or guide in charge of the group can lead to the expulsion of the passenger from the activity as a form of maintain the safety of the rest of the participants without any claim from the passenger and without the right to reimbursement of any kind


IMPORTANT NOTES: 
 

SOUTH EXPLORER TRAVEL AND ADVENTURES is a registered trademark of GRUPO BFP SRL, CUIT 30 - 70934131 - 2; owner of the Travel and Tourism Company Legajo 12620 / Disposition 1283 of the Ministry of Tourism of the Argentine Nation), and has local qualifications of the Provider Carlos Pelli, CUIT 20 - 25363429 - 5, with qualifications as Specialized Tourist Services Provider of the Province of Río Negro Resolution No. 071/17 ST; Municipality of San Carlos de Bariloche, rating No. 23; and, Administration of National Parks Res. HD 206 - 2016 and 30 - 2018. THIS COMPANY DOES NOT HAVE OR HAVE ANY KIND OF IDEOLOGICAL OR POLITICAL AFFINITY. REMEMBER THAT YOU ARE THE ONLY RESPONSIBLE FOR YOUR ACTS AND THESE MAY CAUSE THE DETENTION AND AFTER SPORTS OF THE PERSONS INVOLVED, WITHOUT RIGHT TO CLAIM OR REFUND FOR THE SERVICES THAT MAY BE LOST IN CONSEQUENCE OF THESE ACTIONS. 


IMPORTANT - PLEASE READ: 
We reiterate, your purchase is subject to acceptance of these Terms and Conditions

IF YOU DO NOT AGREE TO THE GENERAL TERMS AND CONDITIONS, YOU WILL NOT PARTICIPATE IN ANY SOUTH EXPLORER TRAVEL AND ADVENTURES PROGRAM. 

 If you have any questions, please call us at our SOUTH EXPLORER TRAVEL AND ADVENTURES customer service phone number at (+54 9) 294 4710 692 or write to us at info@southexplorer.com 

Effective August 19, 2019. SOUTH EXPLORER TRAVEL AND ADVENTURES - All rights reserved.

Read more about us at: www.southexplorer.com - Follow us on: Instagram |  on Facebook 

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