Cancellation policy
Each experience shows one of three policies. This is what each one means when a traveler cancels.
Last updated: October 20, 2026
This text is a starting template. It must be reviewed by a lawyer before South Explorer publishes it as binding.
Flexible
Full refund if you cancel at least 24 hours before the start time.
No refund for cancellations made less than 24 hours before the start, or for no-shows.
Moderate
Full refund if you cancel at least 7 days before the departure date.
50% refund if you cancel between 7 days and 48 hours before departure.
No refund for cancellations less than 48 hours before departure, or for no-shows.
Strict
50% refund if you cancel at least 30 days before the departure date.
No refund for cancellations made less than 30 days before departure, or for no-shows.
Usually applies to multi-day expeditions with permits, refuges or flights booked in advance.
Cancellations by the operator
If the operator cancels for weather, safety or minimum group size, you choose between a new date and a full refund.
How to cancel
Write to [email protected] with your booking reference. If you booked through an agency, contact the agency. Refunds are made to the original payment method, usually within 10 business days; the time it takes to reach your account depends on your bank.